Clinical Medical Assistant Certification Exam
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Question 1 of 5.
The medical assistant at a dermatology practice is scheduling an appointment for a patient who needs to undergo excision of a cancerous skin lesion on the back. Which of the following steps is most important for the medical assistant when scheduling this appointment?
A. Ask if the patient is taking any medications for diabetes mellitus
B. Check to be sure the procedure room is available at the same time as the appointment
C. Ensure that there is enough anesthetic on hand throughout the procedure
D. Look for a time slot when one of the other physicians is out of the office
E. Offer the patient the last appointment of the day
Explanation: Scheduling a surgical procedure requires coordinating both the provider's time and the availability of the specialized room (procedure room) where the excision will be performed. This is the most critical logistical step to ensure the appointment can happen as planned.
Question 2 of 5.
A 12-year-old boy has been wetting his bed since he experienced a traumatic event three months ago. Which of the following defense mechanisms Is the patient most likely displaying?
A. Compensation
B. Denial
C. Displacement
D. Regression
E. Repression
Explanation: Repression is an unconscious defense mechanism where disturbing thoughts, feelings, or memories are blocked from conscious awareness. Bedwetting (enuresis) after a trauma is a classic psychosomatic manifestation of repressed anxiety and emotional distress.
Question 3 of 5.
If a medical assistant gives a patient an Injection after the patient has refused the Injection, It could result in which of the following charges?
A. Assault
B. Battery
C. False imprisonment
D. Negligence
E. Noncompliance
Explanation: Battery is the intentional touching of another person without their consent. Administering an injection after a refusal is unlawful physical contact, constituting battery. Assault is the threat of harm, which may or may not accompany battery.
Question 4 of 5.
What is the following an example of an open-ended question?
A. Are you married?
B. Do you have a babysitter?
C. Do you plan to have children?
D. How many children do you have?
E. What child-care arrangements have you made?
Explanation: Open-ended questions are designed to encourage a full, meaningful answer using the subject's own knowledge and feelings. "What child-care arrangements have you made?" cannot be answered with a simple "yes" or "no" and requires elaboration.
Question 5 of 5.
An angry patient calls the medical office after he received a bill and he wants to talk to the physician. Which of the following Is the most appropriate response?
A. Ask him to call back after he calms down
B. Forward the call to the office manager
C. Offer to notify the Insurance clerk and say the clerk will return his call
D. Place him on hold until he calms down
E. Remain calm and ask him to explain the problem
Explanation: The most professional and patient-centered approach is to de-escalate the situation by remaining calm and seeking to understand the problem. This builds rapport and allows for constructive problem-solving. Dismissing or transferring the patient immediately can exacerbate their frustration.